Refund Policy

Introduction

At PocketMate, we want you to be satisfied with your purchase. This Refund Policy explains our refund process and conditions. This policy applies to tameai, an individual operator providing the PocketMate service.

Refund Conditions

You may be eligible for a refund under the following conditions:

• You request a refund within 3 days of your initial purchase
• You have not used more than 10% of your subscription quota
• You have not violated our Terms of Service
• The refund request is made through the proper channels

Refund Process

Our subscription services are sold through Paddle as the Merchant of Record. To request a refund, please follow these steps:

1. Contact us at support@tameai.tech with your refund request
2. Provide your account email and subscription details
3. Explain the reason for your refund request
4. We will assist you in submitting the refund application to Paddle
5. The actual processing of the refund is handled by Paddle as the seller, and the refund will be processed to your original payment method

Refund Timeframe

Since our subscription services are sold through Paddle as the Merchant of Record, the actual processing time for refunds follows Paddle's relevant regulations. We will assist in processing your refund request as soon as possible after receiving it, but the specific time for the refund to appear in your account is subject to Paddle's processing procedures as the seller.

• We will review and respond to your refund request within 3 business days
• Paddle typically processes refunds within 5-10 business days
• The refund will be credited to your original payment method

Special Circumstances

We may consider refunds in special circumstances:

• Service outages or technical issues preventing service use
• Billing errors or duplicate charges
• Other circumstances at our sole discretion

Non-Refundable Items

The following are not eligible for refunds:

• Free tier subscriptions
• Services used beyond the refund eligibility period
• Accounts terminated for Terms of Service violations

Contact Information

For refund requests or questions, please contact us:

Email: support@tameai.tech

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated 'Last Updated' date.